What is knowledge management?
Knowledge management refers to the systematic capture, storage, distribution, and use of knowledge within companies. It includes processes and technologies that enable knowledge to be managed and shared efficiently.
How can employees be actively involved in internal knowledge management?
Employees should be involved early in the process as part of a human-centred development approach, starting with the needs analysis phase to ensure that the system is aligned with real operational requirements. They are also involved, for example, as interview partners during knowledge capture and during the testing phase of the resulting knowledge delivery system.
How can companies effectively capture and document experiential knowledge?
First, it is defined which knowledge is most relevant for day-to-day operations and how it should be used within the system. Based on this, appropriate methods for knowledge capture are selected. Depending on whether a knowledge management system is already in place or needs to be introduced, the captured knowledge is then structured and prepared accordingly.
Which technologies support the retention of experiential knowledge?
The retention of experiential knowledge is supported by various technologies, including knowledge databases and document management systems that facilitate the capture and organisation of information. Collaboration tools and intranets promote knowledge exchange and teamwork. In addition, wikis and chatbots enable fast access to information, while e-learning platforms and feedback tools help deliver knowledge and capture experiential insights.
How can access to experiential knowledge be simplified for new employees?
For example, by using an internal company chatbot that provides targeted access to stored knowledge. The chatbot is available 24/7, ensuring that knowledge can be accessed at any time.
Fraunhofer Institute for Process Engineering and Packaging IVV